Grounded assistance
Turn approved knowledge into consistent support guidance.
Governed support intelligence
Support operations, with control built in.
A single workspace for AI-assisted support teams to triage, draft, review, and improve every customer response.
Explore the platform →✓Built for accountable, human-led support teams
Risk-aware routing
Match every case with the right automation and review level.
Auditable operations
Keep decisions, approvals, and outcomes visible to your team.
Single-page workspace
AI Support Copilot platform
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Demo workspaceAR
Operations overview
Support command center
Live workload, governance, and response quality in one view.
Priority cases
Open inbox →Suspicious account activity
Mandatory reviewCS-1048 · Security · 2 minutes ago
Refund exception over policy limit
Partial reviewCS-1047 · Refund · 9 minutes ago
Delivery status request
Auto-readyCS-1046 · Delivery · 14 minutes ago
Review queue
See all →High-value payment dispute
Evidence and response draft are ready for reviewer approval.
Data deletion request
Privacy routing requires an owner confirmation.
Case management
Inbox
Every incoming conversation, routed by confidence and risk.
Showing the current active case queue.
| Case | Customer | Category | AI confidence | Review level | Status |
|---|---|---|---|---|---|
| CS-1048 Suspicious account activity | Daniel Park Website chat | Security | 91% | Full human | Escalated |
| CS-1047 Refund exception | Maya Chen | Refund | 88% | Partial | In review |
| CS-1046 Delivery status request | Ishan Rao | Delivery | 94% | Light touch | AI analyzed |
| CS-1045 Wrong product received | Elena Rossi Website chat | Product | 82% | Partial | New |
Selected case · CS-1046
AI identified a delivery-status intent and drafted a policy-grounded update using shipment data. Controls passed; a light-touch human check is available before send.
Assigned work
My cases
Cases assigned to the current support owner.
CS-1047 · Refund exception
Due in 18mCustomer requests a refund outside the normal policy window. Partial review is required.
CS-1043 · Order tracking
Ready to sendCarrier update has been retrieved; AI draft is ready for approval.
CS-1038 · Account login
In progressPassword-reset guidance has been grounded in the latest help article.
Human oversight
Review queue
Resolve higher-risk cases with evidence and an accountable decision trail.
Mandatory reviewCS-1048
Suspicious account activity
Security signal detected. Customer-specific details are withheld until an identity check is completed.
Partial reviewCS-1047
Refund exception
Policy exception needs a reviewer to confirm the approved amount before the response is sent.
Partial reviewCS-1045
Wrong product received
Order details and return policy are matched. A human checks the replacement option.
Light touchCS-1046
Delivery status request
Shipping update is grounded and ready. Reviewer can sample before release.
Approved context
Knowledge base
Manage the policies and articles AI is allowed to use.
Delivery & carrier policy
Current delivery windows, carrier exceptions, and proactive update rules.
Refund decision guide
Eligibility, exception limits, and escalation requirements for agents.
Account security playbook
Identity verification and safe-response procedures for risk events.
Controls & evidence
Governance
Policies that control automation, review, and decision traceability.
Review policy
- Security, privacy, and high-value disputes always require full human review.
- Refund exceptions and product replacements use partial review.
- Low-risk delivery updates can use light-touch quality sampling.
Evidence policy
- Responses must cite approved knowledge or verified operational sources.
- Low-confidence answers are routed to human review.
- Every approval, edit, and send event is retained in the audit trail.
Recent audit activity
Controls activeResponse approved by reviewer
CS-1046 · Delivery status · evidence retained
Case escalated for security review
CS-1048 · mandatory-review rule applied
Knowledge source updated
Refund decision guide v3.8 approved
Operational insight
Reports
Measure workload, speed, quality, and control outcomes.
Resolved cases
Last 6 weeksResolved cases · 18% improvement in response speed
Grounded response rate
On target71% of cases were ready with approved evidence on first draft.
Channels & platforms
Integrations
Connect support channels and business systems through authorized provider setup.
Connected
Support email
Capture customer replies and route incoming messages to the inbox.
Connected
Website chat
Bring live conversations into governed triage and response workflows.
Setup needed
Connect an approved business account for customer messaging operations.
Connected
Commerce platform
Retrieve order, delivery, refund, and customer context for grounded replies.
Setup needed
Social inbox
Route approved social platform messages into the central support queue.
Webhook
Custom website
Receive verified support events from your website through a signed webhook.
This public preview demonstrates the integration workspace. Real providers are connected only inside an authenticated, hosted workspace.
AI configuration
AI settings
Configure model behavior, quality thresholds, and secure credentials.
Customer-facing assistantClaude experience label
Analysis runtimeGroq · openai/gpt-oss-20b
Confidence thresholdMedium · route below threshold to review
Knowledge sourcesUp to 5 approved sources per response
Human reviewRisk-based policy active
Interactive preview only: navigation and settings interactions run in the browser. Live customers, credentials, and provider connections require the private hosted workspace.